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DV360 Account

Privacy Policy

How DV360 Account collects, uses, stores and protects your personal data, and the rights you have over it.

Last updated: 11 November 2026

Last updated: 29 October 2026

This Privacy Policy explains how DV360 Account ("we", "us" or "our"), based in Gurgaon, India, collects and uses personal data when you visit dv360account.com (the "Site"), fill in a form or ask for a free media plan. We wrote it to be easy to read. If anything is unclear, please contact us.

Who is responsible for your data

DV360 Account is the data fiduciary (under India's Digital Personal Data Protection Act, 2023) and the data controller (under the EU and UK GDPR, where it applies) for personal data collected through the Site.

What data we collect

Data you give us

When you fill in a contact form, request a quote or ask for a free media plan, we may collect:

  • Your name
  • Your business email address
  • Your phone number
  • Your company name and job role
  • Details about your campaign, such as industry, budget range, markets, dates and goals
  • Any message you choose to send us

Data collected automatically

With your consent where required, we collect basic technical and usage data, such as:

  • IP address and approximate location (city or region)
  • Browser, device type and operating system
  • Pages visited, time on page and how you reached the Site

See our Cookie Policy for details.

We do not knowingly collect data from children under 18. The Site is for business users.

Why we use your data

We use your data to:

  • Reply to your enquiry and send you the media plan or quote you asked for
  • Contact you about the services you showed interest in
  • Prepare proposals, agreements and invoices if you become a client
  • Improve the Site
  • Send occasional updates about our services, only where you have agreed or where the law allows, with an easy way to opt out
  • Keep the Site secure and prevent misuse
  • Meet our legal and tax duties

Under the DPDP Act, we process your data based on your consent, which you give when you submit a form, or for legitimate uses allowed by the Act. Under GDPR, where it applies, we rely on consent, steps taken before entering a contract, our legitimate interests in replying to business enquiries, and legal obligations.

Who we share your data with

We do not sell your personal data. We share it only with trusted service providers who help us run our business, such as:

  • CRM providers that store and manage enquiries
  • Email service providers that send replies and updates
  • Hosting and cloud providers that run the Site
  • Analytics providers, such as Google Analytics 4, used only with your consent

These providers act on our instructions and must protect your data. We may also share data if the law requires it, or to protect our rights.

International transfers

Some of our providers may store data outside India. When this happens, we take reasonable steps to make sure your data is protected, and we follow any transfer limits set under the DPDP Act and, where relevant, GDPR safeguards such as standard contractual clauses.

How long we keep your data

We keep enquiry and media plan request data for as long as needed to respond and follow up, and usually no longer than 24 months after our last contact with you, unless you become a client. Client records are kept for as long as the law requires, for example for tax and accounting. When data is no longer needed, we delete or anonymise it.

How we protect your data

We use reasonable security measures, such as encrypted connections (HTTPS), access controls and trusted providers. No system is fully secure, so please contact us at once if you think your data has been put at risk.

Your rights

Under the DPDP Act, 2023, you have the right to:

  • Access a summary of the personal data we hold about you
  • Correct, complete or update your data
  • Ask us to erase your data
  • Withdraw your consent at any time
  • Nominate another person to exercise your rights if you die or are unable to act
  • Raise a grievance with us, and then with the Data Protection Board of India

Under GDPR, where it applies, you also have the right to object to processing, restrict processing, data portability, and to complain to your local data protection authority.

Withdrawing consent does not affect processing done before you withdrew it.

How to contact us

To use any of your rights or ask a question, send us a message using the form on our contact page. We will reply within the time the law requires.

Grievance Officer

If you have a complaint about how we handle your data, please send it to our Grievance Officer using the form on our contact page, and start your message with the word "Grievance". We will acknowledge your complaint and resolve it within the time the law requires.

Changes to this policy

We may update this policy from time to time. We will change the "Last updated" date at the top and, for major changes, show a notice on the Site.

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